Loyalty and Retention

A customer saved is a customer earned

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We all want loyal customers, but did you know that only a 5% increase in loyalty can increase revenue by up to 75%? We can help you build a devoted customer base that will work as ambassadors for your brand.

A Winning Combination

There’s no one solution that fits all needs, but we believe that a well executed strategy includes the following components, all working together to build customer loyalty and retention.

Newsletter Campaigns

Most companies use newsletters strictly to broadcast offers to their whole database. What a waste! Newsletter subscribers have already demonstrated a willingness to engage with your brand. Reward their trust with valuable, engaging emails that build on that relationship.

Promotional Calendar

Instead of thinking about your promotional calendar as a way to drive revenue first, think of it as a way to drive loyalty first, and the revenue will follow! Build promotions around customer segments or brand values, and your customers will see it as more than just a cash grab.

Loyalty Programs

While this might seem like the most obvious one, there are any number of rewards programs (points, bucks, cash back, miles, etc.) competing for your customers’ attention. We can help you design a loyalty program that fits your brand values and that your customers will truly appreciate.

Social Media

Chances are, people are already talking about your brand, and if they aren’t, they should be! We can help you craft a social media strategy that builds brand loyalty and turns your fans into ambassadors.

Give Your Customers a Reason to be Loyal

Loyalty given is loyalty won. Develop a comprehensive strategy to treat your customers like they think they deserve to be treated, and they will reward you with almost cult like adoration (see: Apple). We can help. Find out how.

Give Your Customers a Reason to be Loyal

Loyalty given is loyalty won. Develop a comprehensive strategy to treat your customers like they think they deserve to be treated, and they will reward you with almost cult like adoration (see: Apple). We can help. Find out how.

Contact Us.
EMAIL
info@webrocket.ca
PHONE
(514)267-2036